Hotel Shuttle Driver & Bellperson

Job Description:

This is a position located in the Guest Services Department at The Guest House at Graceland having variable/flexible working hours/days to include weekends, evenings, holidays, and overtime as needed according to the business needs of the hotel.

RESPONSIBILITIES: Under the supervision of the Front Office Management at The Guest House at Graceland:

• Transport guest luggage to/from guest rooms.
• Escort guests to rooms and inform guests of all hotel services and features.
• Responsible for attending to immediate needs of each guest upon arrival and follow through attention throughout stay.
• Must have a thorough knowledge of all hotel services and amenities.
• When driving, maintain constant contact with the hotel contact person and keep track of passenger pickups and drop-offs, as necessary.
• When passengers have questions, respond in a polite and friendly manner, deal with any complaints, and help with luggage as needed.
• Inspect shuttles and report any issues.
• Excellent guest service skills required
• Other duties as assigned

PHYSICAL REQUIREMENTS: Ability to stoop and reach; ability to sit for long periods of time; ability to climb stairs/ A good clear speaking voice is essential; must have 20/20 or near 20/20 vision with or without corrective lenses; must have a good driving record; must be able to ascend and descend shuttle without ramp and the ability to hold and lock down wheelchair. Frequently required to lift heavy bags up to 75 lbs.

SPECIAL REQUIREMENTS: Work in a no smoking area; uniform is required; a valid CDL driver’s license or equivalent is required; must be twenty-one (21) years of age; a good driving record is required.

CONDITIONS OF EMPLOYMENT: Work flexible hours, evening, holiday, and overtime as required; must be able to use a hand-held radio; must be able to pass a physical and drug test according to DOT.